SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mikkola Click (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sound is excellent, the Bluetooth catches immediately, the microphone is an excellent Radio Super... For such money you can buy
The goods came to Moscow, less than a week. Packed was very good. The sound of the headphones is excellent, you can insert a flash drive, the charge is held for a long time. We order such headphones for the second time. Both times the headphones came fully charged. I recommend the store!
Наушники четкие, подключаются с ходу к телефону и ТВ приставке. Без проблем. Басы на месте. При качественной музыке Оба наушника одинаково играют. Цвет по вкусу выбрал самые дешёвые. я доволен, спасибо продавцу.
Headphones received, work.
Excelente audio, ecualizadores, me encantaron llegaron en 2 semanas
Came, works, delivery by courier 3 days. The signal catches well 10 meters exactly works.
Item exactly as advertised. Came in very rumpled box. See pictures attached.
заказываю уже второй раз, товар отличный без сомнений, все на твердую 5ку, продавец общительный, покупайте смело!!!
Novosibirsk reached a week, packed well, in a box + pupirchaya film. For its price category, the sound is quite decent
Order was made on 3 Jun and was delivered to me day 11 Jun. 9 days from China to Portugal and a national holiday, if not the holiday and possible that was delivered in 8 days.
comprei para meu primo, ele está gostando bastante o produto tem um bom som e grave, enquanto a bateria ainda está em teste e chegou rápido.
Arrived two days in advance and in perfect condition, thanks.
The product itself looks good and solid.. It is heard well though they should pack and protect the package further as I arrive very crushed by the transfer. Local mail service always washes hands in front of these things. Fast shipping to chile but put more precautions
Product as advertised. Good bass. EQ balanced. Color as AD. Responsive in processing. Regret not having bought another. We will test and see the durability.
The parcel came 5 days before the NSO. Came in a box, in the kit there was an instruction and a wire for charging, expected more aux, but not scary. The plastic is the most budget, they will not sit on a big head, they do not fold the country once again, they are flimkovy. The phone was connected without problems. The sound for their money is surprisingly good, even the bass liked, although I do not like them. Let's see how long they will serve. In case of some problems, I will complement the feedback